Shipping policy
We carefully prepare and dispatch every order to help ensure your items arrive safely and in perfect condition.
Orders are processed as quickly as possible. During busy periods, dispatch times may be slightly longer, but we always aim to minimise delays.
Tracking is provided for all orders.
Delivery times are estimates and are not guaranteed.
UK Delivery
Delivery is calculated at checkout based on the size and weight of your order, with smaller pieces starting from £3.99.
Delivery times may vary slightly depending on location.
Estimated delivery time:
Mainland UK: 2–4 working days
Non-Mainland UK (including Northern Ireland, Scottish Highlands & Islands, Isle of Wight, and Isles of Scilly): 2–7 working days
All orders are sent with full tracking.
Express Delivery
Express delivery options are available at checkout, offering a faster delivery service.
Estimated delivery time:
Mainland UK: 1–2 working days
Non-Mainland UK: 1–3 working days
Oversized / Heavy Items
Oversized and heavier items are carefully packed and shipped separately.
Delivery costs are calculated at checkout based on the size and weight of your order.
Estimated delivery time: 2–7 working days.
Channel Islands & Isle of Man
Orders to Jersey, Guernsey, and the Isle of Man are shipped using our international delivery service.
Estimated delivery time: 3–7 working days.
Shipping costs are calculated at checkout.
International Delivery (USA, Canada, Europe & Australia)
Shipping costs are calculated at checkout, and all parcels are sent with full tracking.
Estimated delivery times vary depending on destination:
USA: 7–14 days
Canada: 7–14 days
Europe: 5–10 days
Australia: 7–14 days
We aim to ensure a smooth delivery experience for all international customers. However, import duties, taxes, customs fees, or tariffs may occasionally apply depending on the destination country and local regulations. Any such charges are determined by local customs authorities and are outside our control.
Any applicable charges are the responsibility of the customer.
Customer Responsibility
Customers must provide a full and accurate delivery address, including a valid email address and phone number where required.
We cannot accept responsibility for parcels sent to an incorrect or incomplete address provided at checkout.
If you request delivery to be left in a safe place, this is done at your own risk. Where the courier provides proof of delivery, we are unable to offer a replacement or refund for missing parcels.