Return and Refunds

Returns

We hope you’ll love your order, but if not, you may request a return within 14 days of receipt by emailing us at anautumnberry@gmail.com. Requests made after this period cannot be accepted.

Returns can be submitted by customers directly through our website.

Please include:

• Your full name, address, and order number
• Proof of purchase
• A description of the issue
• A clear photo (for damaged/faulty items)
  

Eligibility

• Items must be unused, in their original condition, and returned in their original packaging.
• Proof of purchase is required.
• Refunds are issued to the original buyer via the original payment method.
• Items must be securely packaged for safe transit.
  

Costs

• Return shipping costs are the responsibility of the customer.
• Shipping charges are refundable.
• For valuable items, we recommend tracked or insured shipping, as we cannot cover items lost or damaged in return transit.
  

Refunds

• Once your return is received and inspected, you’ll be notified of approval or rejection.
• Approved refunds will be processed to your original payment method (minus any non-refundable upgraded delivery charges) or a replacement will be arranged, as agreed.
• Refunds may take up to 10 working days to appear, depending on your bank or card provider.
  

Damages & Issues

• Please inspect your order upon arrival and contact us immediately at anautumnberry@gmail.com if you receive a damaged, defective, or incorrect item.
• Damage must be reported within 24 hours of delivery, with clear photos.
• Late reports may not qualify for refund or replacement.
  

Exceptions

The following items are non-returnable:

• Perishable goods (dried flowers, dried wreaths)
• Custom or bespoke products (including personalised items and special orders)
• Handmade items
  

Order Changes

• To amend your order (e.g. delivery address, gift message), email us as soon as possible at anautumnberry@gmail.com.
• Changes must be requested before dispatch and cannot be guaranteed once shipped.
• Any change may affect the total price, which must be confirmed before acceptance.
  

Cancellations

• You may cancel your order by emailing anautumnberry@gmail.com as soon as possible.
• If your order has not yet been prepared, you will not be charged or will be refunded in full.
• If preparation has already begun, charges may still apply.
• Cancellations received on weekends or Bank Holidays will be processed the next working day.
• During peak periods, we reserve the right to decline cancellations.